Error code 2738 When Installing iTunes + Quicktime on Windows Vista

I just downloaded the latest iTumes version, but when I tried to install it, I got the following error: 

iTunes Logo

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.

After research I found the following link: 

 http://docs.info.apple.com/article.html?artnum=304405

The solution was to re-register vbscript.dll.  I also selected “Run as Administrator” option when I reran after reregistering the dll.

To register the dll, please do the following:

  1. On the Start menu, click Run.
  2. In the “Open” field, enter the following command and click OK.
    regsvr32 vbscript.dll
  3. A message should appear stating that the “DllRegisterServer in C:\WINDOWS\system32\vbscript.dll succeeded.”
  4. Click OK and try installing iTunes or QuickTime again.

Thanks for Apple Support for the posting…

This entry was posted on Monday, January 7th, 2008 at 12:07 am and is filed under ALL, Computer HowTo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One Response to “Error code 2738 When Installing iTunes + Quicktime on Windows Vista”

  1. stepterix says:
    January 27, 2008 at 2:41 pm

    I have added this article to the first blog carnival of computer help and advice – http://bloodycomputer.blogspot.com/2008/01/carnival-of-computer-help-and-advice.html – as an excellent example of an article that would be welcomed in future editions.

    If you wish to submit any future articles please follow the instructions in the article.

    Cheers
    Kevin

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